Data Deletion
Effective: July 25, 2026
This explains how to request deletion of personal data from SunShip, whether you are a subscriber, an authorized user, a visitor to our website, or a homeowner whose information was entered by a solar company using our platform.
Who This Applies To
- Account Owners who subscribe to the SunShip platform
- Authorized Users with seat access to the platform
- Visitors to sunshipsales.com who do not have an account
- Homeowners and prospects whose information was entered by a solar company
How to Request Deletion
Include in your request:
- The email address associated with your account (required)
- Your full name (required)
- Your company/organization name (required)
- Whether you are an Account Owner or Authorized User
Verification
We will verify your identity before processing any request. For Account Owners, we may confirm via the email on file. For Authorized Users, we may require confirmation from the Account Owner.
What We Can Delete
Upon verified request, we can delete:
- Your personal profile information (name, email, phone number)
- Login credentials and authentication data
- Account preferences and settings
What Is Retained
⚠️ Important
Per our Terms of Service, business data entered into the platform is owned by the subscribing business, not by the individual user, and may be retained after an individual account is deleted. This includes:
- Lead records and customer information
- Door knocking records and locations
- Deal and appointment data
- Commission estimates and calculations
- Notes, documents, and uploaded files
This data may be retained for legal, tax, business continuity, or analytics purposes, even after account deletion.
Account Owners
If you are an Account Owner requesting deletion:
- Your subscription must first be cancelled
- All Authorized Users under your account will lose access
- We recommend exporting any data you need before requesting deletion
- Business data may be retained per our retention policy
Authorized Users
If you are an Authorized User (not the Account Owner):
- Contact your Account Owner to have your seat removed
- You may request deletion of your personal profile information directly from us
- Business data you entered (leads, knocks, deals) is owned by the subscribing business, and may be retained by them after your individual account is removed
Website Visitors
You do not need an account to request deletion. If you have visited sunshipsales.com, we may hold a record of your browsing activity and, if you submitted a form, your email address.
Email [email protected] with the subject "Website Data Deletion Request" and the email address you used. We will delete your visitor record, all associated browsing history, and stop sharing your information with advertising platforms.
Detailed browsing records are deleted automatically after 90 days regardless of whether you request it.
Homeowners and Prospects
If a solar company entered your information into SunShip as a lead or appointment, that company controls your data and SunShip processes it on their behalf. Contact the company that visited you to request deletion.
If you do not know which company that was, email [email protected] and we will help identify them and forward your request.
Timing & Confirmation
We aim to process verified deletion requests within 45 days, consistent with the timeline allowed under California law. If we need additional time, we will let you know. You will receive confirmation when your personal data has been deleted.
Before You Delete
We do not currently offer automated data export. Before requesting deletion or cancelling your subscription:
- Manually copy any data you wish to keep
- Download any documents or files you uploaded
- Note any information you need for your records